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Shipping Policy

Effective Date: November 2024

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At SolComp Solutions, we are dedicated to delivering your materials promptly and securely. This policy outlines our shipping practices, estimated delivery times, costs, and important guidelines to ensure a smooth experience.

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1. Shipping Locations​​

  • We ship to all locations within the United Kingdom.

  • International shipping is available to select countries. Please contact our Customer Support team at info@solcompsolutions.com for details on international shipping availability and rates.

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2. Processing Time​

  • Orders are processed within 1-3 business days after payment is received.

  • Custom or made-to-order items may require additional processing time, which will be communicated to you at the time of purchase.

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3. Shipping Methods and Costs​

We offer multiple shipping options to meet your needs:

  • Standard Shipping: Delivered within 3-5 business days.

  • Express Shipping: Delivered within 1-2 business days.please contact us for express shipping.
    Shipping costs are calculated based on:

    • The weight and dimensions of your order.

    • The destination address.

    • The selected shipping method.

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4. Tracking and Notifications​

  • Once your order has been shipped, you will receive an email with a tracking number and a link to track your shipment.

  • Please allow 24 hours for tracking updates to appear on the courier's website.

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5. Delivery Time Estimates

Delivery times depend on your location and selected shipping method:

  • Within the UK:

    • Standard Shipping: 3-5 business days.

    • Express Shipping: 1-2 business days.​

Please note that delivery times are estimates and not guaranteed due to potential delays caused by weather, customs, or other unforeseen circumstances.

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7. Undeliverable Packages​

If a package is returned to us due to an incorrect address, failure to collect, or refusal to accept delivery:

  • We will notify you to arrange re-shipment. Additional shipping charges may apply.

  • If you choose not to have the order re-shipped, a refund will be issued for the product(s) only, excluding shipping costs.​

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8. Damaged or Lost Shipments​

  • If your shipment arrives damaged, please contact us within 48 hours with photos of the damaged package and contents. We will work with the courier to resolve the issue and arrange a replacement or refund.

  • If your shipment is lost in transit, please notify us as soon as possible so we can investigate and take appropriate action.

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9. Order Cancellation

  • Orders can be canceled within 24 hours of placement without penalty.

  • If the order has already been processed or shipped, cancellation is not possible, and the return process will apply.

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10. Contact Us

For any questions or concerns about shipping, please contact us at:
Email: info@solcompsolutions.com

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Delivery Information

Next Working Day Delivery – Mainland UK

  • FREE on orders over £200 (ex VAT).

  • Orders under £200 (ex VAT) incur a delivery charge of £6.95.

  • For next working day delivery, orders must be placed before 5pm.

  • Orders placed after 5pm are regarded as received on the next working day (Monday-Friday).

  • Deliveries to Northern Ireland, Scottish Highlands, and Offshore Isles may take up to 2-3 working days.

  • Some bulky items and LQ materials may be subject to additional carriage charges.

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Non-Mainland UK Delivery

  • FREE on orders over £200 (ex VAT).

  • Orders under £200 (ex VAT) incur a delivery charge of £6.95.

  • Deliveries will take 2-3 working days.

  • Some bulky items and LQ materials may be subject to additional carriage charges.

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International Delivery

Channel Islands & Isle of ManFREE on orders over £1000 (ex VAT). Cost on orders under £1000 (ex VAT) is £18.95.2-3 working days

Europe (Germany, Belgium, Netherlands, Luxembourg, France, Spain, Italy)FREE on orders over £1000 (ex VAT). Cost on orders under £1000 (ex VAT) is £18.95.4-5 working days

Rest of EuropeFREE on orders over £2000 (ex VAT). Cost on orders under £2000 (ex VAT) is £18.95.4-5 working days

USA, Canada, Australia, New Zealand£40.00Up to 10 working days

Note: Some bulky items and LQ materials may require additional carriage charges.

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We appreciate your trust in SolComp Solutions to deliver your materials efficiently and securely. Thank you for choosing us as your preferred supplier!

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